Royal Tunbridge Wells - Privacy Policy

1. About This Region

Royal Tunbridge Wells is a pothole reporting system covering Royal Tunbridge Wells.

2. What Information We Collect

When You Report a Pothole

Each pothole report includes:

• Location Data: GPS coordinates (latitude and longitude) of the pothole
• Photos: Images of the pothole that you upload
• Description: Optional text description you provide
• Timestamp: Date and time when the report was submitted
• Device Information: General information about how you accessed the site

If You Create an Account

Account information includes:

• Name: Your display name (not shown publicly on reports)
• Email Address: Used for account management and notifications (never shown publicly)
• Password: Securely encrypted and stored

3. How Your Information is Used

We use your information to:

• Display pothole reports on the public map
• Track pothole repairs and resolutions over time
• Generate statistics and trends about road conditions
• Enable community engagement and awareness
• Improve the reporting system and user experience
• Facilitate communication with local authorities (where applicable)

4. What Information is Public

The following information is publicly visible on the map:

• Pothole locations (coordinates)
• Photos of potholes
• Report descriptions
• Date and time of report
• Status (active or resolved)
• Resolution photos (if submitted)

The following information is NOT publicly visible:

• Your name or identity
• Your email address
• Your account details
• Any personal information you did not explicitly include in the report description

5. Photo Processing and QR Codes

All photos you submit are automatically processed to add QR codes. This helps:

• Link physical locations to digital reports
• Track repair progress over time
• Make it easy to access report details on-site

6. Data Security

We take data security seriously:

• All data transmission is encrypted using HTTPS/TLS
• Passwords are securely hashed and never stored in plain text
• Access to personal information is restricted to authorized personnel
• Regular security updates and monitoring
• Secure cloud storage for photos and data

7. Your Rights

You have the right to:

• Access: View all reports you have submitted
• Update: Request updates to report information through resolution requests
• Delete: Request deletion of your account and associated data
• Export: Request a copy of your data in a portable format
• Object: Object to processing of your personal data

Note: Public reports may remain visible even after account deletion to maintain historical records and public awareness of road conditions.

8. Third-Party Services

This service uses the following third-party services:

• Map Services: OpenStreetMap and Leaflet for interactive maps
• Cloud Storage: Secure cloud storage for photos
• What3Words: Location addressing service
• Analytics: Anonymous usage statistics to improve the service

These services may have their own privacy policies and terms of service.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.