Privacy Policy

1. Introduction

Pothole Reporter ("we", "our", or "us") is operated by Martian Media Ltd. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our civic engagement platform at potholes.services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name
• Email address
• Password (encrypted)

2.2 Report Information

When you submit a pothole report, we collect:

• Location data (coordinates)
• Photos of the pothole
• Description and severity information
• Timestamp of submission

2.3 Usage Information

We automatically collect certain information about your device and usage patterns, including:

• Browser type and version
• IP address
• Device information
• Pages visited and actions taken

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our service
• Process and display pothole reports
• Send transactional notifications to region administrators about pending reports
• Improve and optimize our platform
• Communicate with you about service updates
• Ensure security and prevent fraud
• Comply with legal obligations

4. Email Notifications

If you are a region administrator, we will send you email notifications when:

• Pothole reports are pending approval in your region
• Resolution requests (repair submissions) need review

These are transactional emails necessary for the operation of the service. You can stop receiving these emails by removing yourself as a region administrator or deleting your account.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Public Reports: Approved pothole reports and their associated photos are publicly visible to help communities address road infrastructure issues
• Region Administrators: Region admins can view reports submitted in their region
• Service Providers: We may share data with third-party service providers who assist in operating our platform (e.g., cloud hosting, email delivery)
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety

6. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your data is stored on secure servers and is retained as long as necessary to provide our services and comply with legal obligations.

7. Your Rights and Choices

You have the right to:

• Access and update your account information
• Delete your account and associated data
• Remove yourself as a region administrator to stop receiving notifications
• Request a copy of your personal data
• Object to processing of your personal data
• Request erasure of your personal data

To exercise these rights, please contact us at the email address below.

8. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session and improve your experience. You can control cookies through your browser settings.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: