Welcome
This guide will help you use the Royal Tunbridge Wells pothole reporting system. You can view existing reports, submit new reports, and help track road repairs in Royal Tunbridge Wells.
Coverage Area: This system covers a 5km radius around Royal Tunbridge Wells.
📍 Viewing the Map
Browse Active Reports
- Orange markers show active potholes that need repair
- Green markers show resolved potholes that have been repaired
- Click any marker to view report details
- The map shows the service area boundary
View Individual Reports
When you click a report marker or open a report link, you'll see:
- Photo gallery of the pothole
- Exact location coordinates and what3words address
- Date and time reported
- Status (active or resolved)
- Share buttons to spread awareness
➕ Reporting a Pothole
Step 1: Select Location
- Click the "Report Pothole" button on the map
- Use "Use My Current Location" button for GPS accuracy (recommended)
- Or tap anywhere on the map to manually select the location
- Reports must be within the 5km service area
Step 2: Add Photos (1-3 required)
- Take photos directly with your camera (mobile)
- Or choose existing photos from your gallery
- Images are automatically compressed for faster upload
📷 Tips for Good Photos:
- • Take clear, well-lit photos
- • Show the full extent of the pothole
- • Include size reference (foot, hand) if possible
- • Multiple angles help show severity
Step 3: Add Details (Optional)
Add a description with additional information:
- Pothole depth or severity
- Traffic concerns
- Recent changes
- Any other relevant context
Step 4: Submit
After reviewing your report, click "Submit Pothole Report". Your report will be:
- Reviewed by region administrators
- Added to the map once approved (usually within 24-48 hours)
- Visible to the public to raise awareness
📱 Understanding QR Codes
What are QR Codes?
QR codes are automatically added to report photos. They help:
- Link physical locations to digital reports
- Track and verify repairs over time
- Make it easy to view report details on-site
How to Use QR Codes
- Open your phone's camera app
- Point it at the QR code on a report photo
- Tap the notification that appears
- View the full report details and history
✓ Requesting a Resolution
When a Pothole is Repaired
If you notice a pothole has been repaired, you can help update the system:
- Open the report for the repaired pothole
- Click "Request Resolution" button
- Take a photo of the repaired area
- Add any notes about the repair
- Submit your request
What Happens Next?
- An administrator will review your submission
- If approved, the report will be marked as resolved (green marker)
- The repair photo will be added to the report history
- The community can see the progress
📢 Sharing Reports
Help raise awareness by sharing reports:
- Twitter/X: Share with your followers
- Facebook: Post to your timeline
- WhatsApp: Send to groups or contacts
- Email: Send to local authorities or friends
- Copy Link: Paste anywhere
Each report has a unique URL that works on any device.
❓ Frequently Asked Questions
Do I need an account?
No, you can report potholes anonymously without creating an account. However, creating an account allows you to track your reports and receive notifications.
How long until my report appears on the map?
Reports are reviewed by administrators before appearing on the map. This usually takes 24-48 hours, but may be faster during active monitoring periods.
Can I update my report after submission?
Currently, reports cannot be edited after submission. However, you can submit a resolution request with new photos if the situation changes.
What area is covered?
This system covers a 5km radius around Royal Tunbridge Wells. The service area boundary is shown on the map.
Are reports sent to local authorities?
The system makes reports publicly visible to help raise awareness. Local authorities can view and access reports through the public map. Direct integration with authority systems may vary by region.
Need More Help?
If you have questions or need assistance: